FAQ

When will my order arrive?

Our products ship from Monday to Friday, within 2-3 BUSINESS days, (business days do NOT include weekends or holidays)! However, orders may take a bit longer to process if we have a promotion or a new launch. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. All packages will be shipped in the order they are received.

How much is shipping?

For domestic shipping, there is a flat rate of $5.99 USD.

Domestic orders over $25 USD are eligible for free shipping (before taxes & shipping)!

For international shipping, there is a flat rate of $15 USD.

International orders over $60.00 USD are eligible for free shipping (before taxes & shipping)! 

Do you ship to PO Boxes or APO/military addresses?

We do not ship to PO Boxes, however, we do ship to APO/military addresses. 

Do you ship internationally? 

Yes, we do! 

For international shipping, there is a flat rate of $15 USD.

International orders over $60.00 USD are eligible for free shipping (before taxes & shipping)!

We currently do not ship to the following countries: Mexico, China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of Ukraine, Sudan, and Syria.

For international shipping, the Postal Service™ and UPS are temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

I'm having issues with my order, what do I do?

We're glad to help! For any issues regarding your order, please fill out the contact form along with your order number and we'll be right with you.

I didn't receive my package but it showed it was delivered.

At times the USPS does not update the tracking number consistently and mark in advance. However, if you do not receive your package within 2-3 business days, please contact us so we can find a solution for you asap!
 
Amorus IS NOT RESPONSIBLE for any lost, stolen or any delay caused by act or default of the shipping carrier. Amorus is responsible for orders until they leave our warehouse facility ONLY. 
Once tracking information is received via email, it is between the shipping company and the customer to ensure the goods arrive safely. If package states that it has been delivered but has been lost or stolen, please contact to the carrier regarding the issue.
 

The product I want is sold out, what now? 

Stay in touch on social media for the latest product updates from re-stocks to new launches! @shopamorususa 

Do you offer a wholesale program?

Yes, we do! For wholesale inquiries please fill out a wholesale application here.

To view our product catalog click here.

Please note to view prices, your business application must be approved first.

Contact a distributor near you today

Amorus San Diego Distributor:

  • For wholesale inquiries please fill out a wholesale application here.

Amorus Texas Distributor:

  • Phone (469) 317-7006  
  • amorustx@yahoo.com
  • 11528 Harry Hines Blvd. Suite A-118 Dallas, TX 75229 
  • Now serving customers in Arkansas, Oklahoma, Lousiana, Texas and New Mexico.

Amorus Mexico Distributor:

  • Phone +(52) 333-280-1730

  • Whats app +(521) 333-146-1355 

  • Toll-free 01 800 890 50 25 

  • info@amorus.com.mx 

  • www.amorus.com.mx/

  • Calle Trueno 1962 Paraísos del Colli, 45069 Zapopan, Jal., Mexico


Do you offer Makeup Artist Program or discounts?

At the moment, we do not offer professional discounts. 


How can I apply to your PR list?

To fill out the application click here Please note all potential candidates must reside in the US or Canada, be over 18 and have public social accounts. 

How soon should I expect a response? 

We do our best to reply from 1-3 business days from 8 am to 5 pm PST, we appreciate your patience!


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