Shipping FAQ

When will my order ship?

Our products ship from Monday to Friday, within 2-3 BUSINESS days, (business days do NOT include weekends or holidays and only applicable for US orders)! However, orders may take a bit longer to process if we have a promotion or a new launch. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. All packages will be shipped in the order they are received.

Please note that USPS might delay delivering your package also due to the current pandemic. Once your order has shipped from us, you will receive a shipping confirmation via email with a tracking number. Also, you can track your package on USPS.

How much is shipping?

For domestic shipping, there is a flat rate of $5.99 USD.

Domestic orders over $25.00 USD are eligible for free shipping (before taxes & shipping)!

For international shipping, there is a flat rate of $15.00 USD.

International orders over $60.00 USD are eligible for free shipping (before taxes & shipping)! 

Do you ship to PO Boxes or APO/military addresses?

We do ship to PO Boxes, and APO/military addresses. However, not all address are able to be shipped to. 

Do you ship internationally? 

Yes, we do! 

For international shipping, there is a flat rate of $15.00 USD.

International orders over $60.00 USD are eligible for free shipping (before taxes & shipping)!

We currently do not ship to the following countries: Mexico, China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of Ukraine, Sudan, and Syria.

For international shipping, the Postal Service™ and UPS are temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

Are there other fees for international orders?

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Amorus order and/or shipping total. Amorus is not responsible for fees associated with import and these fees may be collected at the time of delivery. All fees must be paid by the parcel recipient.

Amorus is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.

To learn more about international shipping, please click here

I didn't receive my package but it showed it was delivered?
At times the USPS does not update the tracking number consistently and mark in advance. However, if you do not receive your package within 2-3 business days, please contact us so we can find a solution for you asap!
 
Amorus IS NOT RESPONSIBLE for any lost, stolen or any delay caused by act or default of the shipping carrier. Amorus is responsible for orders until they leave our warehouse facility ONLY. 
Once tracking information is received via email, it is between the shipping company and the customer to ensure the goods arrive safely. If package states that it has been delivered but has been lost or stolen, please contact to the carrier regarding the issue.
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*Exclusions apply.

During the holidays season, orders and packages may take a bit longer to process and to arrive.
*Please visit our shipping policy for details

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