Order Issues FAQ

When will my order arrive?
Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Shipping time varies by destination. Remote areas may require additional time for delivery from the expected delivery date. Also, at times the USPS does not update the tracking number consistently although it has been picked up.

For international shipping, the Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic.

Why haven’t I received an order confirmation?
At times, the email the order was created under is invalid or may have accidentally been sent to the Junk or Spam folder.
What also commonly happens, is that the checkout process was not finished and therefore the order was not completed.

I received the wrong item, I am missing an item in my order, I received a broken item. What can I do?
Oh no! We apologize for the inconvenience, please contact us along with your order number and product image (if the item is broken). We'll work to find a solution that best for you, asap!

I didn't receive my package but it showed it was delivered.
At times the USPS does not update the tracking number consistently and mark in advance. However, if you do not receive your package within the 2-3 business days. Please contact us so we can find a solution for you asap!
 
Amorus IS NOT RESPONSIBLE for any lost, stolen or any delay caused by act or default of the shipping carrier. Amorus is responsible for orders until they leave our warehouse facility ONLY. 
Once tracking information is received via email, it is between the shipping company and the customer to ensure the goods arrive safely. If package states that it has been delivered but has been lost or stolen, please contact to the carrier regarding the issue.
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*Exclusions apply.

During the holidays season, orders and packages may take a bit longer to process and to arrive.
*Please visit our shipping policy for details

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